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MEET THE TEAM

Wilhelmina Appenteng

 

Wilhelmina brings 19 years of hospitality industry experience and knowledge. She has earned a reputation of excellence in leadership of luxury hotels and restaurants. Having completed projects for various small and medium-sized firms, she is known for bringing a fresh focused approach to planning, pre-opening services and re-engineering of projects. Wilhelmina plans to fully establish her practice focused on board directorships and project consulting, primarily in the hospitality and tourism related industry. In 2001 and 2012, Wilhelmina obtained her certification in Hospitality Sales and Hospitality Management respectively, from the Cornell University School of Hotel Administration. She has since March 2014 earned a Master Certification in Hospitality Management: Marketing and Revenue Management Option.

Amanda Prah

 

Amanda has over 21 years of Professional experience in the Hospitality Industry and General Management Services. She has worked in supervisory and management roles in both the United Kingdom and the United States. Amanda has been privileged to serve on Management teams in 5-Star Deluxe properties owned by the Marriott Group, Thistle Hotels, Park Plaza Hotels, Gouman Hotels, Pineapple Luxury Hotels and Relais Chateaux in Sales, Front of House, Marketing, Events, Conference, Food & Beverage and Facilities Management Services. As part of her development as a Professional Amanda has now relocated to Ghana and has facilitated and conducted a number of Soft Service Skills Training to members of staff including intensive Customer Care throughout the Hospitality industry, the Private and Public Sectors.

Nadine Catherine

 

After contributing to the growth and success of several five star hotels and one Relais & Chateau, during the past 12 years, Nadine is Director for TASK Consulting & Training for International Hospitality in Mauritius .Her educational background includes HSD SHATEC, Hotel School of Mauritius; MCET Ecole Hôtelier Professionnel et Technologique Quercy BP, food Science; NTC 3 Hotel School of Mauritius and HSC, Accounting and Economy Darwin colleges. Her experience encompasses the management of kitchen operations services as well as trainer in food production and HACCP consultancy. She had the opportunity to travel extensively for promotion and in the development for culinary fields and have gathered a widespread international exposure and broad general knowledge. Nadine has an eye for details and a strong focus on quality through strategic planning, resource utilization, revenue growth, and cost reduction.

Thomas Bernklau

 

Dr. Thomas Bernklau is a hotel and tourism investment consultant. Thomas obtained an M.A. degree in Economic Geography (1985) from the University of Regensburg, Germany, as well as a Ph.D. in Tourism Geography (1990) from the University of Eichstaett, Germany. Thomas worked in various capacities for the private sector as well as bi– and multilateral organizations (United Nations Industrial Development Organization; UNIDO; and the German Technical / International Cooperation Agency, GIZ, formerly GTZ). Thomas' main focus is on advisory services regarding tourism and hotel development and investment in the Republic of Ghana, West Africa.”

Intrigued by Service is a team of carefully selected specialist consultants married to the hospitality and wellness space in Africa. Together, we help property owners plot, plan and implement their dreams, each with their very own special twist. We eat, live and breathe service and are especially intrigued by hotels, restaurants, spas, tourism sites, event and meeting spaces. Having covered all areas of running successful hospitality and wellness businesses and recognizing the need for these services on our turf for other properties, our consultants decided to take it to the next level to show how intrigued we are, by service.

Being highly specialist in this territory, we stay close to our expertise and create value with pervasive and smart ‘active marketing’ at every property we touch. We drive engagement with our network of contacts and always make it better than it was before.

We intend to find people and organizations in the hospitality and wellness space doing things that could be a big part of the future and help them tell their story! We are changing the face of hospitality and wellness in Africa

“100 years of collective experience and counting… It’s not just how we work, it’s how we live and inspire great service”



Wilhelmina Appenteng

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Amanda
Prah

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Nadine Catherine

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Thomas Bernklau

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