Indeed, the reliability & efficiency of the entire hotel with regards to the basic needs of a business traveler are essential to this category; first rate connectivity, well-lit rooms & workspaces as well as swift responses to guests’ needs and quick dining options
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Natural Hosts! Is there anything this individual or team wouldn’t do? This award is open to an individual or team working in any sector of the industry and involves anticipating guest needs, helping colleagues and offering true hospitality.
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Luxury meets philanthropy! This category falls in line with a CSR from a hotel, restaurant, spa or lounge which gives a little something back to the community and/or takes creative measures to neutralize its impact on the environment
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Where every night is not only ‘TGIF’ but also TGIN; Thank God it’s Night! This nominee definitely makes it on the list of go-tos’ for all visitors
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We can all agree on this: this nominee should delight and excite with all the five senses – taste, artsy, aromas to die for, mood enhancing sound and a touch of generosity.
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This category involves standalone restaurants which offer at least a three-course set menu.  When one says I know a little place where we can have the best meal…it means something ‘exceptional’.
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This category includes the hotel or stand-alone spa which offers calm & bliss upon entry, mood enhancing, soothing and radiance boosting attributes. Wellness is a focus here with the real intention of offering spoiling moments to be seen even in the minutest details like their marketing material
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Family comes first! This nominee rolls out the red carpet for its junior guests, not forgetting the style, space or quality time for grown-ups respectively. It should offer parent-pleasing extras as well as junior guest extras.

Open to any venue: hotel, restaurant, spa or lounge which has created a powerful and exciting trend, making its competitors sometimes green with envy. It’s a powerhouse; a pure grand statement.
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Can’t make it to Mauritius anytime soon? Try this nominee! What inspires beach lovers; especially honeymooners to keep coming back to this haven time and time again?
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Admit it; the idea of a hidden gem as an intriguing escape is tempting! This hotel makes you succumb to its cozy retreat, food glorious food and well sought-after privacy. It reminds you that both guests and the environment should get five-star treatment
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This nominee pops up brimming with edible innovations and reminds everyone that temporary restaurants are a force to reckon with.
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No silver spoon required to enjoy great and affordable food! More importantly, no medics required on hygiene 101s and always a local favourite.
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Open to any venue: hotel, restaurant, spa or lounge which consistently wows its social media following to enhance their guest experience. Three or more of these – Pinterest, LinkedIn, Facebook, Instagram, Twitter, Snapchat, Google reviews are on its social master list! This nominee is thinking of tomorrow’s traveller.
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Open to any venue: hotel, restaurant, spa or lounge which consistently makes a good first impression.  It might be the lighting, the welcome policy, the meet and greet service or even the reception desk itself…assuring you that you are in the right place.
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Our real estate agents would be proud to strut their stuff in this category. Almost like a hotel these apartments are not only functional but provide the best backdrop for unique experiences and great stays.
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Guess why we’d like to see this category: exciting & adventurous interiors, not too matchy-matchy but offering great aesthetics. Staff uniforms, scatter cushions, linen and all included. Expertly hung art pieces, great design and more than just a place to rest your head; a place screaming YOLO!
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This category is open to an employee, 35 years of age or younger, with a great personality, having been employed for 6 months or less and shows such great promise of shattering the glass ceiling.  They should be nominated by their employer.
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Endorsement from clients would be highly critical; building aesthetics, technology, acoustics & accessibility.  Includes any venue that has a boardroom or small meeting space. Is it the view or the tasteful décor, the facilities or those little extra touches that make this space unforgettable?
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This nominee does not only follow a long-held ambition of developing their people, they understand these concepts; the importance of employee personality and personal presentation, touting employee recognitions and acknowledgements received at their hotel/within the industry and most of all, professionally developing up to 50% of their employees.
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You don’t have to break the bank to get all you want from this hotel. The nominee should offer best value including services a star above for pricing a star below.
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Hand on heart, this hotel punches well above its weight and should have been nominated at least 5 times in any of the above categories! What excites you the most about great guest service?  This hotel should have it fully underlined!